Bow Florist Returns and Refunds
Our Commitment to Your Fresh Flower Experience in Bow
At Bow Florist, we understand the importance of delivering fresh, beautiful flowers that bring joy to your home, office, or special occasion. As a trusted local Bow florist serving nearby households and businesses, our dedication to quality and customer satisfaction is reflected in our Returns, Refunds & Complaints policy below. We proudly offer a Fresh Flowers Guarantee on every arrangement we deliver in Bow and surrounding areas.
Damaged-on-Arrival Policy
Your flowers should arrive in pristine condition, bursting with freshness and life. On the rare occasion that your blooms arrive damaged, wilted, or not as expected, please contact us on the day of delivery. We may request photographs to understand the issue fully, helping us to address your concerns swiftly and ensure such problems are prevented in future orders. Our team is committed to resolving damaged-on-arrival cases promptly and professionally.
Freshness Guarantee and Replacement Window
Every bouquet from Bow Florist is backed by our Bow fresh flowers guarantee. We promise a minimum five-day freshness window from the day your flowers are received, provided they are properly cared for according to the supplied care instructions. If your flowers show signs of advanced wilting or do not meet this freshness standard within this timeframe, let us know right away. We stand by our promise and strive to ensure your satisfaction with every stem delivered.
Refund and Replacement Options
If you experience a problem such as damage, quality concerns, or incorrect items (for example, receiving the wrong arrangement), we offer the following options:
- Replacement: We will provide a replacement bouquet at the earliest possible delivery time, using blooms of the same value and style as your original order.
- Refund: In cases where a replacement is not preferred or practical, we can issue a full or partial refund depending on the nature of the issue, processed promptly via your original payment method.
Your preferences and satisfaction guide our response—we will always seek to resolve any concerns to your complete contentment.
Complaints Process
Your feedback is invaluable, helping us continue to raise our high standards as Bow’s trusted local florist. Should you have a complaint about your flowers or service, please reach out to us as soon as possible after delivery. Ensure you retain the flowers and any packaging in their original condition for assessment, if required. Our customer care team will investigate your complaint, often requesting photos to gain a clear understanding of the issue. We aim to respond to all complaints swiftly, and to resolve them within a few working days. Your patience and cooperation help us maintain our quality and reputation within the Bow community.
Our Local Trusted Service Commitment
As a longstanding Bow florist, we take genuine pride in delighting customers across the local area. Whether you are ordering for your home, a business, or a special event, you can trust Bow Florist for attentive customer support, uncompromising quality, and reliable aftercare. Thank you for choosing us to bring fresh flowers into your life—we look forward to serving you for many seasons to come.
